Appointment Cancellation Policy
For General Dentists and Hygienists

Fees may be charged for failed or insufficient cancellation notice for appointments. We require a minimum of 48 working hours' notice* for appointments less than 90 minutes and one week for appointments of 90 minutes and over. The fee for failed appointments will normally be charged at £118 per hour.

Although extremely rare, appointments may have to be rescheduled by the practice at short notice should any emergencies or equipment failure occur within the practice.

* Cancellations for Monday appointments and Tuesday appointments after Bank Holidays must be made by close of business on the previous Thursday.

Appointment Cancellation Policy
For Referral Dentists including Cosmetic Dentistry and Orthodontics

Fees may be charged for failed or insufficient cancellation notice for appointments. We require a minimum of 48 working hours' notice* for appointments less than 60 minutes and one week for appointments of 60 minutes and over. The fee for failed appointments will normally be charged at £180 per hour.

Although extremely rare, appointments may have to be rescheduled by the practice at short notice should any emergencies or equipment failure occur within the practice.

* Cancellations for Monday appointments and Tuesday appointments after Bank Holidays must be made by close of business on the previous Thursday